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| Support
Hours |
| Normal
Support hours are 8:00-5:00pm MST. If you have an
emergency situation (website down, email down) please read the
following FAQs and if your questions or support issues are not
answered here - please feel free to contact us 7x24x365. |
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| Email
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- We accept only
incoming mail with properly configured DNS (forward &
reverse)
- We run an
anti-virus software at the email server (with nightly virus
pattern updates)
- We send out
only mail that resolves from your physical sending IP / IP
Block
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Cannot Send Mail - receiving message to 'Contact Amy' |
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This can be caused
by one of our 'authentication' methods. We check to make
sure that the computer we are receiving mail from - is
within your physical IP blocks. This ensures no one will
be spoofing your mail, or sending out mail with your name on it
- which is really not you.
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Cannot Send Mail - receiving 'other' message(s) |
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This can be caused
by an 'authentication' method on your ISP or dial-up
provider. |
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In both of these
situations - you will need to call us - so we can review logs
and configure our mail servers to accept mail from your IP
addresses, and/or we will reconfigure your sending mail settings
or contact your 3rd party provider to get your mail setup. |
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Affluency
Webs | 303.941.2999 |
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All rights reserved. |
