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| Support
Hours |
| Normal
Support hours are 8:00-5:00pm MST. If you have an
emergency situation (website down, email down) please read the
following FAQs and if your questions or support issues are not
answered here - please feel free to contact us 7x24x365. |
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| Email
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- We accept only
incoming mail with properly configured DNS (forward &
reverse)
- We run an
anti-virus software at the email server (with nightly virus
pattern updates)
- We send out
only mail that resolves from your physical sending IP / IP
Block
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Cannot Receive Any Mail |
When the mail
attempts to receive but never finishes, it indicates a corrupt
mailbox. The mailbox can become corrupt for 2 major
reasons.
- A dial up
internet connection was abruptly disconnected
- Someone
attempted to send you a 'virus' infected email
In either case
the solution is the same, the mailbox needs to be
cleared.
| To
Clear the Mailbox |
| 1. |
Login
to the email web interface at:
http://mail.yourdomainname.com:8000 |
| 2. |
Select
the radio button - "Check Your
Mailbox" - Press 'Submit' Button |
| 3. |
Select
the radio button - "Display Your Mailbox
Directory" - if you would like to attempt to
read the mail - but if it was corrupt all your
messages & senders may be displayed as
'unknown'. Press 'Submit' Button |
| 4. |
Select
the radio button - "Delete all mail from your mailbox including any
unread"
- Make sure to check the check box that states " <-Check this box to confirm."
Press
'Submit' Button |
| 5. |
You
will see a screen stating 'Your mailbox has been
cleared" Press "Submit" Button to
Continue |
| 6. |
Select
the radio button - "Return to Main
Menu" . Press "Submit" Button to
Continue |
| 7. |
Select
the radio button - "Logoff the system".
Press "Submit" Button to Continue |
If you suspect it
was an email virus and would like more information regarding the
sender. Please email us at info@affluencywebs.com
with approximate dates and times. We will review logs and
provide you with more information regarding the incident.
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Cannot Receive Mail from a certain sender |
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This indicates that
the sending email machine may have improperly configured DNS
records. Please review the following 'technical'
documentation and provide a link to this page to your sender so
they may notify their ISP of the issue.
Email
Receiving Basics
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Affluency
Webs | 303.941.2999 |
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All rights reserved. |
